Privacy

Who we are

Knightsbridge Neighbourhood Forum Limited was designated by Westminster on 21 July 2015 as a neighbourhood forum under the Localism Act 2011 and has a five year exclusive right to develop an official neighbourhood plan for the Knightsbridge Neighbourhood Area.

Knightsbridge Neighbourhood Forum Limited is a company limited by guarantee, registered in England and Wales (number 09439564) whose registered office is at 1 London Street, Reading, RG1 4PN (the “Forum”).

We are committed to protecting and respecting your privacy.  This policy explains what personal information we may collect from you and how we will use it.

Information that we may collect from you, how we will use it and why.

The personal information we collect from you may include your name, contact details, address, the name of your company/organisation (if any) and your connection to the Knightsbridge area.

We may also collect personal information about you as follows:

  • If you fill in forms on our website, we will collect the information you provide in the form.  Information which we collect under these circumstances will be used to contact you about the Forum’s activities (e.g. events or meetings), news about the Forum or opportunities to help with our events on the basis that we have a legitimate interest to do so (e.g. to raise public awareness about the Forum and to increase public participation in the Forum).
  • If you contact us by any other means (e.g. email), we may keep a record of that contact and the information you provide at that time.  If you are a member of the Forum or you have given us consent to contact you for marketing purposes, we will use this information to provide you with membership information and legal notices on the basis that we have a legitimate interest and/or legal obligation to do so.
  • If you contact us with a prospective membership enquiry (e.g. to become a member of the Forum or to assist with the running of the Forum).  We will use the information provided to deal with that enquiry, on the basis that we have a legitimate interest to do so (e.g. to follow up prospective membership enquiries as well as for ancillary record keeping and internal management purposes).
  • If you complete any of our surveys, we will collect the information you provide in the survey, on the basis that we have a legitimate interest to do so (e.g. to enhance the success of the Forum and to increase public participation in the Forum).
  • If you contact us to make a complaint, we will use the information provided to respond to the complaint, on the basis that we have a legitimate interest to do so (e.g. to ensure that you are satisfied by the work carried out by the Forum).
  • If you visit our website we may also collect personal data about your visit through the use of website cookies (for more information see the section below entitled Cookies).  We will do so on the basis that we have a legitimate interest to do so (to improve your experience of our website).
  • We may use information which is provided to us to comply with legal requirements we may have, for instance, we may be required to supply members’ personal data including names, postal addresses and e-mail addresses to Westminster City Council in order to demonstrate compliance with the statutory requirements for becoming a forum.

We will not use your personal information for any purpose not explained in this privacy policy.

Other information collected via our website and cookies

If you visit our website, we may collect information about your visit, namely IP address, traffic data, location data and the resources that you access.

A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  For more information on cookies, please visit https://www.aboutcookies.org/.

If you have any queries about the cookies we use, please contact us using the details set out below.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.  If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Who do we share your personal information with?

We may share your personal information with our supporters.  Please note that we do not disclose information about identifiable individuals to our supporters, but we may provide them with aggregate information about our users (for example, we may inform them that 430 people from London aged under 30 have clicked on our website on any given day).  We may also use such aggregate information to help supporters reach the kind of audience they want to target (for example, men in SW2).  We may make use of the personal data we have collected from you to enable us to display our communications to that target audience.

We may disclose your personal information to third parties if we are under a duty to disclose or share it in order to comply with any legal obligation.

Except as set out above, we will not share your personal information with any other party.

How long will we keep your personal information?

As a general rule, we will keep information for the following periods of time:

'Purpose for which personal information' was given and 'How long do we keep it?':

Information submitted via website form (e.g. membership)

12 months after the individual ceases to be a member of the Forum

Contact by other means (e.g. e-mail)

Three years following the last correspondence with the individual

Information submitted via survey

Three years

To receive marketing information

Three years

All other personal information

Seven years

Where do we store your personal information and how is it kept secure?

All information you provide to us is stored on our secure servers located in the Netherlands.  No information you provide to us is transferred to, or stored at, a destination outside the European Economic Area.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.  They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  However, please be aware that despite the security measures we have in place, no computer system is completely secure and there is always some degree of risk whenever personal information is transferred by electronic means.

Your rights

Under the General Data Protection Regulation, you have the right to request access to, deletion of or correction of the personal information we hold about you.  You can also request that we transfer your personal information to another person.  You can object to our processing of your personal information or you can request that we restrict the processing of your personal information.  You can also object to your personal information being used by us for automated decision making and profiling.  You may, at any time, withdraw your consent to our processing of your personal information (where our processing is based on your consent).  The exercise of these rights is subject to our obligations to comply with all applicable data protection law.

If you would like a copy of some or all of your personal information please contact us via the contact form on our website, at contact [at] knightsbridgeforum [dot] org or at the address set out above.

Contacting us

If you have any queries about this privacy statement, or any complaints about the way in which we handle your personal information, please contact us using one of the following options:

We will investigate any complaint promptly with a view to resolving the matter as swiftly as possible.

Complaints

You have the right to complain to the Information Commissioner about the way in which we collect and use your personal data: www.ico.org.uk/concerns or telephone 0303 123 1113.

Changes to this privacy policy

This policy is effective from 11 May 2018.  We may change this privacy policy from time to time by updating this webpage.

Webpage updated on 11 May 2018.